Terms of Service

1. About the Service

ComplianceForge AI is a SaaS platform operated by DevLogic that assists organizations in achieving compliance with Regulation (EU) 2024/1689 laying down harmonised rules on artificial intelligence (EU AI Act). The platform provides compliance questionnaire services, AI system risk classification, compliance scoring, gap analysis, automated generation of compliance documents, and access to a Knowledge Base on the EU AI Act.

2. Acceptance of Terms

By registering an account and using the platform, you accept these Terms of Service in their entirety. These Terms constitute a legally binding agreement between you (the user) and DevLogic, sole proprietorship for IT services. You must be at least 16 years of age to use the platform. If you are using the platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Service Description

ComplianceForge AI provides the following features:

• Six-phase adaptive compliance questionnaire
• AI-powered risk classification (Art. 5, Art. 6, Annex III, Art. 50, GPAI Art. 53)
• Compliance scoring across 8 dimensions
• Gap analysis (19 rules covering 20+ EU AI Act articles)
• Automatic generation of 11 types of compliance documents
• Knowledge Base with EU AI Act content, guidelines, and standards
• Action Plan with task management

Feature availability depends on your subscription plan. We reserve the right to modify, suspend, or discontinue any feature at any time with reasonable prior notice.

4. User Account

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• One account belongs to one organization
• Promptly notify us of any unauthorized access to your account
• We reserve the right to suspend or terminate accounts that violate these Terms

5. Payment and Subscriptions

All payment transactions are processed by Paddle.com Market Ltd, our Merchant of Record. Paddle acts as the legal seller of the service — it issues invoices, manages VAT, and handles billing inquiries.

• Available plans: Free and Pro (monthly subscription)
• Prices may be subject to applicable VAT as charged by Paddle
• DevLogic does not store or process payment card data
• Invoices are issued by Paddle.com Market Ltd. You can access them through the Paddle customer portal.

For more details, see Paddle's Terms of Service and Privacy Policy.

6. Cancellation and Refunds

• You may cancel your subscription at any time
• Access remains active until the end of the current billing period
• Refunds are handled through the Paddle customer portal or by contacting help@paddle.com
• Paddle manages refunds in accordance with its own refund policy

7. Right of Withdrawal (EU/EEA)

Under the Consumer Rights Directive (2011/83/EU), EU/EEA consumers have a statutory 14-day right of withdrawal from distance contracts. Paddle.com Market Ltd, as the Merchant of Record, is responsible for handling withdrawal requests. By purchasing a subscription and immediately accessing digital features, you may acknowledge that digital content delivery begins immediately upon purchase, which may affect your right of withdrawal in accordance with Article 16(m) of the Directive.

8. Acceptable Use

The platform may be used only for your own organization's compliance purposes. You agree not to:

• Resell, redistribute, or commercially exploit generated documents without authorization
• Use the platform to generate documents for third parties without an appropriate license
• Attempt unauthorized access to the system
• Engage in automated data collection (scraping)
• Reverse engineer, decompile, or disassemble any part of the platform
• Upload malicious content, viruses, or harmful code
• Impersonate another person or misrepresent your identity

Violation may result in immediate account suspension or termination without prior notice.

9. AI-Generated Content

ComplianceForge AI uses artificial intelligence (Claude by Anthropic) to generate compliance classifications, scores, gap analyses, and documents. Regarding AI-generated content:

• AI-generated content is not a substitute for legal advice. All recommendations are informational in nature.
• You are solely responsible for reviewing, editing, and verifying all AI-generated content before using it for official compliance purposes.
• We do not guarantee the accuracy, completeness, or suitability of AI-generated content.
• We are not liable for any consequences arising from compliance decisions based on AI-generated content.
• Content created with AI assistance may have limited copyright protection under applicable law.

10. Intellectual Property

Your content: You retain full ownership of all compliance documents generated through the platform based on your data. We grant you a limited license to use the generated documents for your internal compliance purposes. You grant us a limited license to process your content solely for the purpose of providing the service.

Our platform: The ComplianceForge AI platform, including its design, source code, algorithms, Knowledge Base content, and branding, is the intellectual property of DevLogic and is protected by applicable copyright and intellectual property laws. The EU AI Act text is a public document of the European Union.

11. Service Availability

We strive to provide reliable access to ComplianceForge AI. However, the service is provided on an "as available" basis. We do not guarantee 100% uptime. Scheduled maintenance may temporarily affect availability. Third-party service outages (AI provider, hosting, payment processor) may impact certain features. We are not liable for any loss or damage resulting from service interruptions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ComplianceForge AI is provided "as is" and "as available" without warranty of any kind, express or implied. We are not liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability for any claim shall not exceed the amount you paid in the 12 months preceding the claim. We are not responsible for compliance outcomes — you make the final decisions regarding your organization's compliance. Nothing in these Terms excludes liability for fraud or willful misconduct.

13. Termination

By you: You may close your account at any time by contacting us at info@complianceforge.eu. Upon account closure, your data will be handled in accordance with our Privacy Policy.

By us: We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or if required by law. Where possible, we will provide advance notice and an opportunity to export your data.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Croatia and applicable European Union law. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of Croatia. We encourage you to contact us first at info@complianceforge.eu so we can attempt to resolve the matter informally within 30 days. If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform.

EU Online Dispute Resolution platform

15. Changes to These Terms

We reserve the right to modify these Terms. For material changes, we will notify registered users via email at least 30 days in advance. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.

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